Return and Refund Policy
At Perma-Petals, we believe beautiful flowers should come with a worry-free experience. As a woman-owned, family-operated business, we take pride in offering high-quality artificial flowers at some of the most competitive prices on the market—without compromising on customer care.
Your satisfaction matters to us, and we’ve designed our return policy to be clear, fair, and easy to follow.
1. Return Eligibility
We gladly accept returns under the following conditions:
- Items must be returned within 15 days of delivery
- Products must be unused, in original condition, and include original packaging
- A valid order number or proof of purchase is required
2. Free Return Window
We offer free returns within 15 days of delivery, so you can shop with confidence. If your return meets our policy guidelines, we’ll make the process as simple and cost-free as possible.
3. Refund Conditions
You are eligible for a full refund in the following situations:
- 📦 Package lost in transit
- 💔 Items arrive damaged or defective
- ⏱️ Order not delivered within 30 days
We stand behind every order and will make things right if something goes wrong.
4. Refund Method & Processing Time
- Refunds are issued to your original method of payment
- Once your return is received and inspected, refunds are processed within 15 business days
- Please allow additional time for your bank or payment provider to finalize the transaction
5. Return Process (Step-by-Step)
To initiate a return:
- Contact our customer support team and include your order number
- Receive return authorization (if required)
- Carefully ship the item back to the provided return address
- Once received, we will inspect the item and process your refund
6. Return Shipping Costs
- If the return is due to our error (damaged, defective, incorrect item, or lost shipment), you will not be responsible for return shipping costs
- For other returns, shipping responsibility will be clarified during the return process
7. Damaged or Defective Items
If your order arrives damaged or not as expected:
- Please contact us promptly with your order number and clear photos
- We will arrange a replacement or full refund at no additional cost to you
8. Non-Delivery Guarantee
If your order has not been delivered within 30 days, you are eligible for a full refund upon request.
9. Contact Information
Need help? Our team is here for you.
Please reach out to customer support and include your order number so we can assist you quickly and efficiently.
10. Policy Updates
Perma-Petals reserves the right to update this policy as needed. Any changes will be reflected on this page with the latest effective date.
At Perma-Petals, we’re more than just a flower shop—we’re a family dedicated to helping you create beautiful spaces with confidence. Thank you for trusting us with your DIY-ers, projects, and home decor.
