Privacy Policy
At Perma-Petals, your privacy is a top priority. As a woman-owned, family-operated artificial flower store, we are committed to protecting your personal information while providing a seamless shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, services, or make a purchase.
By accessing or using our services, you agree to the collection, use, and disclosure of your information as described here.
1. Personal Information We Collect
“Personal information” refers to data that can identify you or be reasonably linked to you. We may collect the following categories of personal information:
- Contact details: name, address, billing & shipping address, phone number, email.
- Financial information: credit/debit card info, transaction details, payment confirmation.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items you view, add to cart or wishlist, purchase, return, exchange, or cancel.
- Communications with us: information you provide via customer support inquiries.
- Device information: browser, device, IP address, network details, and unique identifiers.
- Usage information: interactions with our website, services, and navigation behavior.
2. How We Collect Personal Information
We may collect information from multiple sources:
- Directly from you: when creating an account, placing an order, or communicating with us.
- Automatically through our website and services: using cookies, device tracking, or analytics tools.
- From service providers: vendors that process payments, provide IT services, fulfillment, or analytics.
- From partners or third parties: including affiliates or marketing partners.
3. How We Use Personal Information
We use your personal information to:
- Provide and improve services: process payments, fulfill orders, arrange shipping, manage returns/exchanges, recommend products, and create a customized shopping experience.
- Marketing and advertising: send promotional messages, email campaigns, and show targeted ads based on your activity.
- Security and fraud prevention: authenticate accounts, prevent fraud, detect suspicious activity, and maintain a secure shopping experience.
- Customer communication: respond to inquiries and provide efficient customer support.
- Legal compliance: comply with applicable laws, respond to legal requests, and enforce our terms and policies.
4. How We Share Personal Information
We may disclose your information to third parties in certain situations:
- Service providers: Shopify and vendors handling IT, payment, shipping, analytics, or support services.
- Marketing partners: for personalized advertising or promotions. You may opt out of these uses here.
- With your consent: when you request product delivery or use third-party integrations.
- Corporate affiliates: sharing within our company group.
- Legal or business transactions: mergers, bankruptcy, legal compliance, or enforcing policies.
5. Shopify Relationship
Our website and services are hosted by Shopify, which collects and processes your information to provide and improve the services. Shopify may also use your data for enhanced features across multiple merchants. To learn more about Shopify’s privacy practices, visit Shopify Privacy Policy.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy or security of external sites. Please review their policies before providing personal information.
7. Children’s Data
We do not knowingly collect information from children under the age of majority. If you are a parent or guardian and believe we have collected data about a child, contact us to request deletion.
8. Security and Data Retention
While we use industry-standard security measures, no system is perfectly secure. Personal information may not be fully secure in transit.
We retain your data as long as necessary for account management, legal compliance, and order fulfillment.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access / Know: request access to personal data we hold.
- Delete: request deletion of your personal information.
- Correct: request correction of inaccurate information.
- Portability: request a copy or transfer of your data.
- Opt-out of targeted advertising: request that your data not be used for targeted marketing.
If you are in the UK or EEA, you may also:
- Object or restrict processing for certain purposes.
- Withdraw consent for data processing.
We do not discriminate for exercising your rights. Verification of identity may be required. You can also designate an authorized agent to make requests on your behalf.
10. International Transfers
Your personal data may be processed outside your country of residence. Transfers from the EEA or UK rely on recognized transfer mechanisms, such as Standard Contractual Clauses.
11. Updates to This Policy
We may update this policy to reflect changes in practices, legal requirements, or operations. Updates will be posted here with the revised date.
12. Contact
For questions or to exercise your rights, contact us at:
Email: support@permapetals.com
Perma-Petals is the data controller of your personal information under applicable data protection laws.
